FAQ

Frequently asked questions

What's our returns policy?

We have 3 rules of returns, item(s) must be returned:

  1. Item(s) must be returned within 30 days of purchase; 30 starts from the date of purchase to when it is received at our warehouse
  2. Item(s) must be unworn and unused with the original tags still attached. Items sealed for hygiene reasons can only be returned if the seal is intact.; and
  3. Item(s) must be in the original packaging which must be in original condition.
If your item matches all of these condition, you can lodge a return back to us.



The item is out of stock. What now?

We try to have a stock level that will keep up with demand but some popular items may sell out fast. Our focus is to keep up the demand of oztag gear all year round. If you would like to receive a notification if your size becomes available again, simply message us directly or get in touch via the contact page.



How do I change my delivery address after my order has been placed?

We process and pack your order as fast as possible. Your delivery address can only be changed by us as long as your order has not been shipped. To change your delivery address, contact us directly via email or using the form on our contact page. Once you have received a notification that the parcel has been shipped, it might still be possible to change the delivery address as long as tracking does not state delivered. For Australia Post deliveries: by creating an account with Australia Post through myPost you can redirect the parcel to a new address.



Can I wear these in Oztag competitions?

Yes indeed. All shorts and tights sold on this site are Official Oztag Merchandise and can be worn in all Oztag competitions.